Privacy policy

Privacy Policy

This Privacy Policy describes how flordeal.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, in compliance with UK and EU data protection regulations.

Contact

If you have any questions about this policy, need more information about our privacy practices, or wish to make a complaint, please contact us via email at cs@flordeal.com or by mail using the details provided below:

Flordeal.com,
67 Newcastle Street,
Kilkeel, Co Down, BT34 4AQ,
United Kingdom
Phone: 02841762221

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site, in compliance with GDPR Article 5.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify and other third-party services that help us provide the Site and services.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, in compliance with GDPR Article 6(1)(b).
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify and other vendors that help us process orders and service customers.
  • Personal Information collected: Name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support, under GDPR Article 6(1)(f) - legitimate interests.
  • Source of collection: Collected from you when you seek support via our customer service channels.
  • Disclosure for a business purpose: May be shared with third-party service providers to help us provide customer support.
  • Personal Information collected: Any information you provide during your communication with our support team.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis for Processing Personal Information

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection issues (https://ico.org.uk/make-a-complaint/).

Last updated: [Insert the date on which the privacy policy was last updated]