Privacy policy
This Privacy Policy describes how Flordeal.com (a trading division of International Marble, referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, make a purchase, or interact with our services in compliance with UK GDPR, EU GDPR, and international data protection standards.
Contact & Data Protection Officer
If you have any questions about this policy, need more information about our privacy practices, or wish to make a statutory data request or complaint, please reach out to our team using the channels below:
67 Newcastle Street
Kilkeel, Co. Down, BT34 4AQ
United Kingdom
Collecting Personal Information
When visiting Flordeal.com, we collect specific details regarding your browsing device, online interactions, and transactional data essential for shipping heavy freight and fulfilling natural stone orders.
Device Information
- Purpose: Accurate site loading, region detection (m² vs sq ft), and analytics optimization.
- Source: Automated log files, cookies, pixels, and web beacons.
- Disclosure: Shared with platform processor (Shopify) and analytics tools.
- Data Collected: Browser version, IP address, time zone, cookies, viewed items, and interaction metrics.
Order & Shipping Data
- Purpose: Fulfilling stone purchases, processing payments, arranging pallet freight, sending invoices, and fraud screening.
- Source: Directly submitted at checkout.
- Disclosure: Shared with Shopify, payment gateways (Stripe/PayPal), and haulage couriers.
- Data Collected: Name, billing/shipping address, payment details, email, and mobile number.
Support & Trade Requests
- Purpose: Resolving delivery queries, processing damaged item claims, and setting up B2B trade accounts.
- Source: Submitted via support forms, emails, or phone.
- Disclosure: Service desk software and regional logistics dispatch managers.
- Data Collected: Communication logs, photo evidence for claims, and company credentials.
Minors & Age Requirements
The Site is strictly intended for individuals aged 18 and older. We do not intentionally collect Personal Information from children. If a parent or guardian suspects their child has shared personal data with us, please contact cs@flordeal.com to request immediate deletion.
Lawful Basis for Processing Personal Data
Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, we process your personal information under the following legal frameworks:
- Your Consent: For non-essential tracking cookies and direct marketing communications.
- Contractual Performance: Processing and executing stone orders, freight logistics, and trade applications.
- Legal Obligations: Compliance with financial auditing, statutory tax accounting, and commercial trade laws.
- Legitimate Interests: Securing our infrastructure against fraud and optimizing customer experience across regional markets.
Cookies & Regional Tracking
We utilize essential cookies to power store functionality (such as cart memory and currency/unit conversions) alongside analytical cookies to understand site performance. You can manage your preferences at any time via your browser settings or our cookie consent manager.
Complaints & Supervisory Authority
If you have any concerns regarding our handling of your personal data, please give us the opportunity to resolve the issue by reaching out to cs@flordeal.com.
If you remain dissatisfied with our response, UK residents hold the statutory right to lodge a complaint with the Information Commissioner's Office (ICO), the UK independent authority for data rights:
Helpline: 0303 123 1113
Last Updated: September 14, 2026