Política de envío
At Flordeal (a division of International Marble), we supply premium natural stone, marble, mosaics, porcelain tiles, and architectural trims directly to residential properties, commercial sites, and trade partners across the UK, EU, United States, Canada, and Australia.
1. Fulfillment & Delivery Methods
Because natural stone and large-format porcelain are dense, high-weight commodities, we utilize two delivery fulfillment tiers depending on shipment volume and item profile:
Small Parcel Post (Samples & Accent Trims)
Orders containing samples or small quantities of accent trims (typically under 30 sq ft / 3 m² or 30 kg) ship via express parcel couriers (FedEx, UPS, DHL, or Royal Mail). Tracking is automatically provided upon dispatch.
LTL Freight & Palletized Delivery (Tile & Mosaic Orders)
Standard bulk orders are securely strapped to wooden pallets, wrapped in industrial shrink-film, and dispatched using heavy haulage freight networks equipped with hydraulic tail-lifts.
2. Curbside / Kerbside Delivery Terms & Site Access
To ensure transport safety, insurance compliance, and driver safety, all palletized freight deliveries are strictly Curbside / Kerbside Drop-Off Only.
- Delivery Boundary: Drivers will unload pallets to the nearest safely accessible curbside or driveway threshold. Drivers are legally restricted and uninsured to move stone into houses, garages, backyards, up staircases, or across active construction sites.
- Hard Surface Requirement: Offloading is completed using a manual pallet jack. Unloading surfaces must be completely flat, firm, and paved (e.g., concrete, tarmac, asphalt, or smooth paving). Pallet jacks cannot operate on gravel, grass, soil, loose stone, or steep inclines.
- Delivery Appointments (LTL Freight): For heavy pallet shipments, the regional freight carrier will contact you via phone or SMS prior to final delivery to schedule a delivery appointment. You (or an authorized representative over 18) must be on site to inspect and sign for the goods.
- Access Restrictions: Deliveries are executed using 18-tonne to 26-tonne heavy freight lorries. It is the customer's responsibility to notify Flordeal prior to dispatch if your delivery location suffers from narrow lanes, low-hanging trees, weight-restricted bridges, or vehicle access limits.
3. Global Transit Times & Shipping Rates
| Regional Market | Standard Freight Transit | Dispatch & Customs Information |
|---|---|---|
| United Kingdom & Northern Ireland | 3–5 Working Days | Direct pallet network delivery. Next-day AM/PM express upgrade available at checkout. |
| European Union & Ireland | 3–5 Working Days | European cross-border freight network. Applicable local VAT and customs clearance handled seamlessly at checkout. |
| United States & Canada | 3–5 Working Days | Priority air/ocean freight container dispatch transferred to local liftgate LTL couriers. DAP terms for B2B. |
| Australia & International | 5–7 Working Days | Dynamic international freight rates calculated in real time during cart checkout. |
*Note: Sample swatch orders are dispatched via express parcel mail and typically arrive within 2–4 working days worldwide.
4. Freight Inspection, Transit Damage & Claims Protocol
Natural stone is a fragile, heavy material mined from earth. While Flordeal packs, corners, straps, and wraps every crate to export-grade standards, transit movement can occasionally cause minor chipping or breakage.
- Signing Freight Receipts: Before signing the driver’s electronic pad or paper bill of lading (BOL), thoroughly inspect the external shrink wrap and pallet condition. If you notice broken tiles, crushed boxes, torn film, or leaning pallets, write "DAMAGED ON ARRIVAL" next to your signature.
- Strict 48-Hour Claim Window: Unpack, tally, and visually examine your stone within 48 hours of delivery. Any claims for transit breakage, missing items, or incorrect material must be submitted in writing to cs@flordeal.com within 48 hours, supported by clear photographs of damaged tiles inside their original pallet position.
- Recommended 10–15% Wastage Allowance: We strongly advise all clients, architects, and installers to add a 10% to 15% wastage margin to room area calculations. This covers room edge cuts, waste, shade selection, and minor edge chits that can be repurposed for perimeter cuts.
5. Redelivery Fees, Storage & Address Modifications
Please review your shipping details carefully prior to placing your order. Additional carrier charges may apply under the following scenarios:
- Failed Delivery Attempt: If a scheduled freight delivery cannot be completed because no one was on site, or access was restricted, a redelivery charge from the freight carrier will be billed to the customer.
- Address Changes: Any request to change the delivery address after your pallet has departed our logistics warehouse may incur a re-consignment fee charged by the carrier.
- Freight Storage Fees: Carriers allow up to 48 hours of free storage once your shipment reaches the destination hub. Storage fees will accumulate if you request delayed delivery beyond this grace period.
Last Updated: September 14, 2026